Why the Minimum Digital Living Standard (MDLS) Matters for AV Consultants, Designers & Installers

 


As professionals shaping the digital environments of homes, offices, and public spaces, technology manufacturers, consultants, designers, and installers sit at the frontline of digital inclusion. But are we doing enough to ensure that the technology we specify, design, and implement supports not just performance—but basic digital equity?

That’s where the Minimum Digital Living Standard (MDLS) comes in—a new framework that’s increasingly relevant to the built environment and digital infrastructure sectors.

What is the MDLS?

The Minimum Digital Living Standard (MDLS) defines the minimum level of digital access, connectivity, devices, and skills that people in the UK need to participate fully in modern life. Developed by leading UK universities and the Good Things Foundation, it’s based not on technical specifications alone, but on real people’s expectations and needs—from applying for jobs and accessing public services to staying connected with loved ones.

Why It’s Relevant to You

Whether you’re designing smart buildings, smart homes, installing AV systems in social housing, or consulting on connected community hubs, your work influences whether digital systems enable or exclude people. The MDLS shifts the industry focus from "top-end specs" to functionality for all.

This includes:

  • Ensuring home connectivity that supports multiple users simultaneously—for work, learning, and entertainment.
  • Designing user-friendly interfaces and AV controls that don’t require expert knowledge to operate.
  • Recommending accessible device placement and networking for all age groups and physical abilities.
  • Supporting reliable Wi-Fi coverage and device compatibility throughout a home or building.
  • Factoring in data security, device safety, and ongoing support—especially in social and affordable housing contexts.

The MDLS in Practice

According to the MDLS, a digitally included household should have:

  • A reliable internet connection (not mobile-only)
  • Enough devices for all household members to participate in education, work, and social life
  • Digital skills support or access to help
  • Systems that respect privacy and security

As installers and consultants, your technical decisions influence all of the above. For instance, recommending a robust network architecture for AV in a new residential development, apartment building or housing or hospitality complex, any  may seem optional—but it could be the key to someone accessing telehealth or applying for universal credit.

Opportunity for Leadership

The MDLS is not just a checklist—it's a call to rethink how digital infrastructure is treated as a core utility, especially in affordable housing, community spaces, and retrofits.

You can lead the way by:

  • Advocating for "digital-ready" building standards in planning and design
  • Supporting clients to meet or exceed MDLS principles, even in budget-constrained projects
  • Partnering with local authorities, housing associations, or non-profits on inclusive design strategies
  • Integrating training and support offerings into AV system handovers—particularly for older or less digitally confident users

The Business Case for Inclusion

Beyond the social impact, aligning your work with the MDLS brings business benefits:

  • Demonstrates commitment to ESG and social value—critical for winning public and housing contracts
  • Reduces support call-backs and user frustration
  • Futureproofs installations by designing for evolving connectivity standards
  • Strengthens your reputation as a consultant or installer that truly understands how tech fits into people’s lives

How Technology Providers Can Help

The AV industry has a unique opportunity to shape environments that either include or exclude. By using the MDLS as a guide, AV professionals can go beyond the spec sheet—and contribute to a UK where everyone, regardless of income or background, has the digital foundation to thrive.

Inclusion is no longer optional. It’s essential—and good design, smart installation, and thoughtful consultancy are key to making it happen.

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